Role: IT Systems Analyst Location: Cannock Salary: £32,000 Overview We are seeking a proactive and technically minded IT Systems Analyst to join our growing team. This is a varied role that combines IT support, business systems administration, data analysis, and continuous improvement. You will act as a key link between users, business stakeholders, and external development partners, ensuring our systems operate effectively while identifying opportunities to improve processes, reporting, and business performance through better use of technology and data. The ideal candidate will have a strong foundation in 1st and 2nd Line IT Support alongside a genuine interest in data, reporting, and digital transformation. You do not need to be a developer, but you should be comfortable working with data, analysing business processes, and helping shape system enhancements. Key Responsibilities IT Support &amp; Systems Administration<ul><li>Provide 1st and 2nd Line support for users across hardware, software, networking, and business applications.</li><li>Support Microsoft 365 including Outlook, Teams, SharePoint, and OneDrive.</li><li>Troubleshoot desktop, laptop, printer, and mobile device issues.</li><li>Assist with user account administration, permissions, and onboarding activities.</li><li>Support network connectivity and basic infrastructure troubleshooting.</li><li>Maintain IT documentation, procedures, and knowledge base articles.</li></ul> Data Analysis &amp; Business Improvement<ul><li>Analyse business data to identify trends, inefficiencies, and opportunities for improvement.</li><li>Create and maintain reports, dashboards, and spreadsheets to support business decision-making.</li><li>Transform complex data sets into meaningful insights and actionable recommendations.</li><li>Support data cleansing, validation, and migration activities.</li><li>Use Excel and reporting tools to automate manual processes and improve operational efficiency.</li></ul> Business Systems &amp; Application Support<ul><li>Investigate system issues and coordinate resolutions with third-party suppliers and development partners.</li><li>Assist with system upgrades, testing, and user acceptance activities.</li><li>Gather feedback from users to identify opportunities for system improvements. </li></ul>Skills &amp; ExperienceEssential<ul><li>Experience providing 1st and 2nd Line IT Support.</li><li>Strong knowledge of Microsoft 365, including Outlook, Teams, Excel, SharePoint, and OneDrive.</li><li>Good understanding of Windows operating systems and desktop support.</li><li>Basic networking knowledge including TCP/IP, DNS, DHCP, VPNs, and Wi-Fi troubleshooting.</li><li>Strong Excel skills including Pivot Tables, Lookups, data manipulation, and reporting.</li><li>Excellent analytical and problem-solving abilities.</li><li>Ability to communicate effectively with both technical and non-technical stakeholders.</li><li>Strong organisational skills with the ability to manage multiple priorities.</li></ul>Desirable<ul><li>Experience with Power BI, Power Query, or similar reporting tools.</li><li>Exposure to SQL or database querying.</li><li>Experience supporting ERP, CRM, or business systems.</li><li>Understanding of business process mapping and continuous improvement.</li><li>Experience working with outsourced development teams or third-party software providers.</li><li>Knowledge of Power Automate or workflow automation tools.</li></ul> If you think this could be the ideal next step in your career we want to hear form you! Apply now with an up-to-date CV!

IT Systems Analyst

Role - Senior Infrastructure Engineer (Linux &amp; Cloud Automation) Location - Manchester Salary - £55,000 We are is hiring a Senior Infrastructure Engineer to take ownership of Linux infrastructure and cloud automation across our managed service customer base. This is a hands-on, senior engineering role with real ownership and accountability, not a support desk position. The RoleYou'll be responsible for end-to-end Linux patching using Ansible, managing Azure Backup for Linux workloads, building infrastructure-as-code deployments with Bicep and ARM templates, and maintaining CI/CD pipelines through Azure DevOps. You'll also act as the escalation point for T1 engineers and play a key role in P1 major incident response as part of a 1-in-5 weekly on-call rota. On-call compensation is provided. What We're Looking For<ul><li>5-7 years of enterprise infrastructure engineering experience, ideally within an MSP or multi-customer environment</li><li>Strong Linux administration skills across RHEL, CentOS, Ubuntu, and Oracle Linux</li><li>Proven Ansible experience including playbook development, patching lifecycle management, and compliance reporting</li><li>Hands-on Azure proficiency covering Linux VM management, Azure Update Manager, Azure Backup, Key Vault, and networking</li><li>Experience with Infrastructure-as-Code using Bicep and/or ARM templates</li><li>Familiarity with Azure DevOps CI/CD pipelines for infrastructure automation</li><li>Solid Bash scripting skills for automation and maintenance tasks</li><li>Strong understanding of ITIL change management processes, including RFC preparation and CAB attendance</li><li>Experience with ServiceNow for ticket and change management</li></ul> Required QualificationsAZ-104 (Azure Administrator Associate) or equivalent demonstrated Azure experience.What Matters MostYou take full ownership of what you're responsible for, whether that's hitting a &gt;95% Linux patching compliance SLA, maintaining &gt;98% backup success rates, or driving an escalated incident to resolution without needing to push it further up the chain. You're automation-first in your thinking and disciplined in your approach to change management and documentation.If you're a Linux and cloud engineer looking for a role with genuine technical depth and real ownership across a diverse MSP environment, we'd love to hear from you. Apply now with an up-to-date CV to be considered.

Senior Infrastructure Engineer (Linux)

<h1>Content Creator</h1>Location: Stafford (Hybrid - 3 days in the office, 2 from home) Salary: £26,000 - £32,000 + BenefitsAre you a creative Content Creator with a passion for producing engaging digital content that captures attention and delivers results?We're recruiting on behalf of a growing marketing agency in Stafford that's looking to expand its creative team. This is an exciting opportunity to work with a variety of clients, creating impactful content across social media, video and digital marketing campaigns.<h3>The Role</h3>As a Content Creator, you'll be responsible for planning, creating and delivering engaging content across multiple digital platforms. From filming and editing short-form videos to developing creative ideas and writing compelling social copy, you'll play a key role in bringing client campaigns to life.<h3>Key Responsibilities</h3><ul ><li>Plan, create and publish engaging content across TikTok, Instagram, LinkedIn, Facebook and YouTube</li><li>Film and edit short-form video content using Adobe Premiere Pro, CapCut or similar software</li><li>Write engaging social media copy, captions and campaign content</li><li>Collaborate with designers, marketers and account managers to deliver creative campaigns</li><li>Keep up to date with the latest social media trends and identify new content opportunities</li><li>Schedule content and monitor engagement across social platforms</li><li>Analyse campaign performance and use insights to improve future content</li><li>Attend client meetings, content shoots and events where required</li></ul><h3>Requirements</h3><ul ><li>1-3 years' experience in a Content Creator, Social Media or Digital Marketing role</li><li>Experience creating engaging content across multiple social media platforms</li><li>Proficiency with Adobe Premiere Pro, CapCut or similar editing software</li><li>Excellent copywriting and storytelling skills</li><li>A creative mindset with a strong eye for detail</li><li>Photography or graphic design experience would be advantageous</li></ul><h3>What's on Offer?</h3><ul ><li>Salary of £26,000 - £32,000</li><li>Hybrid working (3 days in the office)</li><li>Flexible working hours</li><li>Ongoing training and professional development</li><li>Clear career progression opportunities</li><li>25 days holiday plus bank holidays</li><li>Company pension</li><li>Regular team socials and wellbeing initiatives</li></ul>If you're a creative content professional looking to join a collaborative agency where you'll work on exciting campaigns and have the opportunity to develop your skills, we'd love to hear from you.Apply today or get in touch to find out more about this opportunity.

Social Media Content Creator 

<h1>PPC Specialist</h1>Location: Leicester (Hybrid - 3 days in the office, 2 from home) Salary: £35,000 - £42,000 + BenefitsAre you a data-driven PPC Specialist looking to join a growing digital marketing agency where your ideas are valued and your campaigns make a real impact?We're partnering with an ambitious agency in Leicester that's expanding its paid media team. Working across a varied portfolio of clients, you'll take ownership of paid search campaigns, helping businesses grow through strategic, performance-led marketing.<h3>The Role</h3>As PPC Specialist, you'll be responsible for planning, managing and optimising paid advertising campaigns across Google Ads and Microsoft Ads, ensuring clients achieve maximum return on investment.<h3>Key Responsibilities</h3><ul ><li>Create, manage and optimise PPC campaigns across Google Ads and Microsoft Ads</li><li>Carry out keyword research, audience targeting and competitor analysis</li><li>Monitor campaign performance and implement data-driven improvements</li><li>Produce monthly reports and present campaign insights to clients</li><li>Manage budgets and maximise ROI across multiple accounts</li><li>Work closely with SEO, Content and Creative teams on integrated campaigns</li><li>Stay up to date with the latest PPC trends and platform updates</li></ul><h3>Requirements</h3><ul ><li>2+ years' experience managing PPC campaigns</li><li>Strong knowledge of Google Ads and Google Analytics</li><li>Experience using Google Tag Manager is desirable</li><li>Excellent analytical skills with a commercial mindset</li><li>Confident managing multiple client accounts</li><li>Google Ads certifications are advantageous</li></ul><h3>What's on Offer?</h3><ul ><li>Salary of £35,000 - £42,000</li><li>Hybrid working (3 days in the Leicester office)</li><li>Flexible working hours</li><li>Ongoing training and professional development</li><li>Clear progression opportunities</li><li>Regular team socials</li><li>Pension scheme</li><li>25 days holiday plus bank holidays</li></ul>If you're looking to join a collaborative agency where you'll work on exciting campaigns for a diverse client base, we'd love to hear from you.

PPC Specialist

Project Manager - Technology ServicesSalary: Up to £47,000 + £4,000 Car AllowanceLocation: Sheffield (Head Office), with travel to client sites across the UKWe are looking for an experienced Project Manager to join our Technology Services team. Based at our Head Office in Sheffield, you will be required to attend client sites across the UK as needed.Reporting to the Senior Project Manager, you will lead projects from concept through to completion, ensuring delivery on time, within budget and to the required quality standards.Key Responsibilities<ul><li>Lead and manage Data and IT-related projects from initiation through to close.</li><li>Develop and maintain project plans, timelines, budgets and resource schedules.</li><li>Monitor risks, issues and project performance, and manage escalations where required.</li><li>Manage client expectations and maintain strong relationships and communication with internal and external stakeholders.</li><li>Ensure project deliverables are completed to agreed scope, quality and commercial objectives.</li><li>Provide regular progress and status reporting to the Senior Project Manager.</li></ul>About You<ul><li>Project management and delivery experience within Data, IT or a related technical services environment.</li><li>Structured in approach with strong organisational skills and the ability to manage multiple priorities.</li><li>Excellent communication and stakeholder management skills.</li><li>Commercial and financial awareness.</li><li>Ability to read and understand technical documentation, drawings and scopes of work.</li><li>A proactive, professional and team-focused approach.</li><li>Significant experience delivering projects and solutions into the Retail and Hospitality sectors.</li><li>Prince2, Agile, Waterfall or similar certification.</li><li>Solid understanding of Networking, Wi-Fi, cabling infrastructure and IT solutions.</li><li>Proficient across O365 and Project Management tools such as Project, Asana or Monday.com.</li></ul>Why Join Us?This is an excellent opportunity for a motivated project professional looking to take ownership of varied and high-impact projects. We believe in a genuine One Team approach, encouraging collaboration across the business to deliver a reliable, high-quality service to our clients.We invest in our people, support continuous learning, and provide clear opportunities for development and career progression.How to ApplyPlease send your across your most up-to-date CV and I will aim to come back to you shortly.

IT Project Manager - Sheffield

Senior Infrastructure EngineerLocation: St Ives, Cambridgeshire (with occasional UK travel) Salary: £50,000-£60,000 Working Pattern: Flexible working arrangements available Type: Permanent The RoleOur client is a growing IT Service Provider and they are looking for an experienced Senior Infrastructure Engineer to join the team, supporting a wide range of client environments across networking, cloud and core infrastructure technologies.This is a hands-on technical role with a strong networking focus, ideal for someone who enjoys designing and delivering robust infrastructure solutions while acting as a senior technical point of escalation.Key Responsibilities * Deliver infrastructure and networking projects across multiple client environments * Design, implement and support LAN, WAN, WLAN, VPN and firewall solutions * Act as a senior technical escalation point for complex infrastructure and networking issues * Support infrastructure assessments, technical onboarding activities and solution reviews * Design, document and maintain network and infrastructure solutions * Work closely with internal teams to support project delivery and pre-sales technical discussions * Drive automation, standardisation and continuous service improvements * Maintain accurate technical documentation, network diagrams and operational procedures * Research and evaluate new technologies to enhance client environments and service offeringsSkills &amp; ExperienceWe're looking for someone with experience working within an MSP or multi-customer environment, with strong networking expertise alongside broader infrastructure knowledge.Technical Experience* Strong understanding of networking technologies including DNS, DHCP, TCP/IP, WAN, LAN, WLAN, VLAN and VPN * Hands-on experience with firewall and networking platforms including Fortinet, Cisco Meraki, Sophos, WatchGuard and UniFi * Strong understanding of network security principles and best practices * Experience supporting Microsoft infrastructure technologies including Windows Server, Active Directory, Microsoft 365, Azure, Entra ID, MFA and SSO * Experience supporting cloud platforms including Microsoft Azure, AWS or Google Cloud * Virtualisation experience with VMware, Hyper-V or Citrix environments * Strong troubleshooting, documentation and technical problem-solving skills * Experience delivering technical projects and infrastructure upgradesDesirable* Fortinet certifications (FCA/FCP) or strong Fortinet experience * CCNA, CCNP, Network+ or equivalent networking certifications * Experience with network monitoring and management platforms * Microsoft or cloud-related certifications * Experience supporting multi-site and multi-customer environmentsWhat's on Offer?* Salary up to £60,000 * Flexible working arrangements * Exposure to a broad range of networking, cloud and infrastructure technologies * Opportunity to influence technical standards and solution design * Involvement in varied project work across multiple client environments * Supportive and collaborative technical team * Genuine opportunities for career progression * Company pool vehicle available for business-related travelA full UK driving licence is required, as occasional travel to customer sites will form part of the role.

Senior Infrastructure Engineer 

IT Helpdesk Team Lead / Manager - West YorkshireReady to lead from the front?We're a fast-moving IT support and solutions company, and we're looking for a sharp, motivated Helpdesk Team Lead / Manager to take ownership of our support function and drive it forward across West Yorkshire.If you're someone who loves solving problems and loves helping people grow, this one's for you.What you'll be doing<ul><li>Leading and motivating a team of helpdesk engineers to deliver outstanding first-class support</li><li>Being the go-to escalation point for complex technical issues</li><li>Setting the standard for response times, ticket quality, and customer satisfaction</li><li>Coaching and developing your team through regular 1-to-1s and performance reviews</li><li>Keeping a close eye on SLAs and KPIs - and knowing what to do when things need to shift</li><li>Working closely with senior management to improve processes and tools</li><li>Acting as a bridge between the helpdesk team and the wider business</li></ul>What we're looking for<ul><li>Proven experience in an IT helpdesk or technical support environment</li><li>Previous team lead or supervisory experience (or ready to make that step up)</li><li>A solid understanding of IT infrastructure, networking, and common support tooling</li><li>Someone who stays calm under pressure and leads by example</li><li>Strong communication skills - with both your team and end users</li><li>A genuine passion for great customer service and continuous improvement</li></ul>Nice to have<ul><li>Experience with ITIL frameworks or service desk platforms (e.g. ConnectWise, Autotask, Freshdesk)</li><li>Relevant certifications (CompTIA, Microsoft, ITIL Foundation, etc.)</li></ul>What's in it for you<ul><li>A key leadership role with real influence over how the team operates</li><li>A supportive, collaborative environment where your ideas are heard</li><li>Opportunities to grow as the business grows</li><li>Competitive salary (dependent on experience)</li></ul>Sound like you?We'd love to hear from you. Hit apply, send us your CV, and let's have a conversation.

Helpdesk Team Lead / Manager - West Yorkshire

Job Title: Technical Support Engineer Salary: Up to £35,000 Type: Full-TimeAbout the Role: We are seeking an experienced and driven Technical Support Engineer to join our growing team. In this pivotal role, you will play a key part in the success of our IT department, combining hands-on technical support, field support and working in an ambitious technical team. Key Responsibilities -* Provide technical support to clients, troubleshooting IT issues across various hardware and software systems * Resolving incidents and service requests in a timely manner * Working with both internal and external teams to diagnose and resolve technical problemsSkills Required -* Previous experience within an IT Support setting * Windows OS, Active Directory and Office 365 * Familiarisation with Networking principles (TCP/IP, DNS, DHCP) * Proficiency in diagnosing and troubleshooting hardware and software issues * Providing excellent customer service, whether remote or face-to-faceIf you are passionate about IT, have a customer-centric mindset, and thrive in a fast-paced environment, we would love to hear from you! This is an incredible opportunity to join a growing company that values its employees and provides a platform for professional growth.Why Join Us?<ul><li>Supportive environment with the chance to make a real impact on the direction of IT services within the company.</li><li>Ongoing training and development to help you reach your career goals.</li></ul>If you're looking for a challenging and rewarding opportunity where you can develop your career, and make a difference, we'd love to hear from you!Apply Today!

Technical Support Engineer - Middlesbrough

Role: Senior IT Technician Salary: Up to £40,000 Location: Tunbridge Wells Setup: Full Time | PermanentOur client is a well-established managed service provider with a long track record of delivering tailored IT solutions to businesses across the UK. They work as a genuine extension of their clients' teams, building close, long-term partnerships that help those businesses grow and stay resilient.They've built a culture around continuous learning and shared development, which keeps both their team and their clients ahead of the curve. From cloud migrations to cybersecurity and proactive support, they deliver reliable, cost-effective services that let their clients get on with running their business.About the RoleAs a Senior IT Technician, you'll work closely with management to onboard new clients, handle the more complex support requests, and act as the link between the helpdesk and new client partnerships. You'll lead onboarding projects end to end, from the first site visit through to system migrations, making sure every client transition is smooth, properly documented and fully supported.It's a visible, client-facing role that'll suit someone who likes taking ownership, enjoys getting stuck into technical problems, and brings a confident, consultative approach to the people side as well as the tech.Key Responsibilities* Leading the end-to-end onboarding process for new clients * Acting as an escalation point for complex 3rd line issues * Carrying out on-site client audits and technical assessments * Supporting the helpdesk with advanced troubleshooting and mentoring * Managing and monitoring client infrastructure across cloud and on-prem * Documenting systems, processes and technical insight for the wider team * Coordinating connectivity and VoIP setups with third-party providers * Contributing to process and policy improvements with a security-first mindsetKey Skills &amp; Experience* A valid UK driving licence, and happy to travel and stay overnight across the UK when needed * Extensive IT support experience, including onboarding and migrations * Strong Microsoft 365 knowledge (Intune, Purview, Security, Azure, Entra) * Working knowledge of GDPR, ITIL-aligned systems and security best practice * A collaborative approach to leadership and service delivery * Able to juggle multiple priorities and complex technical challenges * Excellent documentation, planning and client communication skillsNice to Have (Not Essential)* Certifications in Microsoft 365, CompTIA or ITIL v3/4 * Experience with Dynamics CRM, RMM tools, scripting (PowerShell, BASH), and Teams PSTN or 3CX adminWhat's in it for You?* Extra annual leave, Including your birthday off, plus long-service bonuses * Company vehicle for work-related travel * Learning &amp; development time, dedicated hours each week for professional growth * Remote work support, hardware provided for hybrid working once eligible * Funded exams &amp; study materials, invest in your future, on them * Eye care &amp; wellness support * Company-funded social events because connection matters * Tech &amp; cycle salary sacrifice schemes save on the latest gear * A collaborative culture, your voice matters and your growth is supportedAdditional Information* Applicants must be eligible to work in the UK and able to provide right-to-work documentation * A full UK driving licence and access to personal transport are required * Successful candidates will be subject to DBS and employment screening Ready to Take the Next Step?If you're a driven, experienced IT professional looking for your next challenge in a supportive environment, we'd love to hear from you. Apply now or get in touch for a confidential chat.

Senior IT Engineer

<h1>Senior PR Account Manager</h1>West Midlands (Must drive as remote location) £35,000 - £42,000 + Benefits Interviewing Now | Immediate Start AvailableAre you a seasoned PR professional looking for your next challenge in a fast-paced agency environment?We're working with a well-established and highly respected communications agency in the Birmingham area that is looking to add a talented Senior PR Account Manager to its growing team. This is an excellent opportunity to work across a diverse portfolio of clients, delivering impactful campaigns and building strong media relationships.<h2>The Role</h2>As Senior PR Account Manager, you'll take ownership of client accounts, manage media outreach strategies, create compelling content, and play a key role in delivering successful campaigns across multiple sectors.You'll be confident working directly with senior stakeholders, pitching stories to journalists, managing events, and ensuring exceptional client service in a busy agency setting.<h2>Key Responsibilities</h2><ul ><li>Developing and executing PR and communications strategies</li><li>Building and maintaining strong media relationships</li><li>Securing high-quality media coverage across regional, national, and trade press</li><li>Writing engaging press releases, thought leadership articles, features, and campaign content</li><li>Supporting and managing client events and PR activations</li><li>Leading client communications and presenting campaign updates</li><li>Pitching stories and ideas to journalists and key media contacts</li><li>Managing multiple projects and deadlines simultaneously</li><li>Supporting junior team members where required</li></ul><h2>About You</h2><ul ><li>5-6+ years' experience within PR, communications, media relations, or journalism</li><li>Strong track record of securing media coverage and managing stakeholder relationships</li><li>Excellent content writing and storytelling skills</li><li>Confident communicator who enjoys speaking with journalists, clients, and senior stakeholders</li><li>Comfortable working in a fast-paced, deadline-driven environment</li><li>Strong commercial awareness and understanding of digital business and communications</li><li>Agency experience is highly desirable but not essential</li><li>Background in journalism would be particularly advantageous</li><li>Proactive, organised, and able to manage competing priorities effectively</li></ul><h2>What's on Offer?</h2><ul ><li>Salary of £35,000 - £42,000 depending on experience</li><li>Opportunity to join an established and growing agency</li><li>Diverse and interesting client portfolio</li><li>Genuine career progression opportunities</li><li>Collaborative and supportive team environment</li><li>Immediate interview availability with a view to starting ASAP</li></ul>If you're an ambitious PR professional ready to take the next step in your career, we'd love to hear from you.

Senior PR Account Manager

Role: IT Helpdesk Manager Location: Kent (on-site) Salary: £40,000-£50,000 Permanent, Full-TimeThe Company A well-established managed service provider supporting a broad client base across the UK. The business has recently expanded and is building out its operational leadership team to support continued growth. This is a stable, people-focused environment with a clear structure and strong technical capability behind it.The RoleWe are looking for an organised and capable Helpdesk Manager to take ownership of day-to-day service desk operations. This is primarily a people and process leadership role, you will manage a team of six technicians, ensure work is allocated effectively, and maintain the service standards clients expect. You do not need to be the most technical person in the room, but you will need enough understanding of IT service delivery to coordinate workloads, communicate with technicians, and escalate appropriately.Key Responsibilities* Lead daily helpdesk operations - ticket allocation, prioritisation, and workload management across the team * Manage team performance, attendance, development, and wellbeing through regular one-to-ones and team meetings * Monitor SLA and KPI performance and produce clear reporting for leadership * Maintain high standards of ticket hygiene, client communication, and documentation * Identify process gaps and drive continuous improvement across the service desk * Coordinate closely with senior technical staff to ensure escalations are handled correctly * Support recruitment, onboarding, and induction of new helpdesk team members * Act as an internal coordination point between the helpdesk, technical teams, and leadershipWhat We're Looking For* Previous experience managing or supervising a helpdesk, service desk, or similar operational team * Confident people manager - able to motivate, challenge, and support a small team * Comfortable with service metrics, ticketing systems, and structured reporting * Good communicator - written and verbal, across technical and non-technical audiences * Calm under pressure with a solutions-focused approach * MSP or IT outsourcing background is a strong advantage * ITIL knowledge is useful but not requiredSalary &amp; Benefits£40,000-£50,000 depending on experience. On-site role based in Kent.

IT Helpdesk Manager

1st Line Service Desk Analyst Salary: £27,000-£30,000 Location: Huntingdon, Cambridgeshire Reports To: Service Desk ManagerThe OpportunityOur client, a growing IT services provider, is looking for a 1st Line Service Desk Analyst to join their support team. This role will suit someone with previous IT support or service desk experience who enjoys helping users, troubleshooting technical issues, and delivering excellent customer service. You will act as the first point of contact for clients, resolving technical problems and escalating more complex issues where required.Key Responsibilties<ul><li>Provide first-line technical support via phone, email, and ticketing system.</li><li>Log, manage, and resolve support tickets in line with agreed service levels.</li><li>Troubleshoot issues relating to Microsoft 365, Windows operating systems, Active Directory, and basic networking.</li><li>Support end-user hardware including laptops, desktops, printers, mobile devices, and VoIP systems.</li><li>Escalate complex issues to senior engineers when required.</li><li>Keep users informed throughout the lifecycle of support tickets.</li><li>Work closely with colleagues and third-party suppliers to ensure timely issue resolution.</li><li>Maintain accurate documentation and update knowledge base articles where appropriate.</li><li>Contribute ideas and improvements to enhance service delivery and team efficiency.</li></ul>Skills &amp; Experience Required<ul><li>Previous experience in an IT Support, Helpdesk, or Service Desk position.</li><li>Good understanding of Microsoft 365, Windows OS, Active Directory, and networking fundamentals.</li><li>Strong customer service and communication skills.</li><li>Ability to troubleshoot and resolve technical issues in a structured manner.</li><li>Organised with excellent attention to detail.</li><li>Able to manage workloads effectively and prioritise tasks.</li><li>Positive, proactive approach with a willingness to learn and develop.</li></ul>What's On Offer?<ul><li>Opportunity to join a growing and supportive IT team.</li><li>Exposure to a wide range of technologies and client environments.</li><li>Ongoing training and development opportunities.</li><li>Clear career progression within a successful IT services business.</li><li>Collaborative and professional working environment.</li></ul>

1st Line Support Engineer 

2nd Line Service Desk / Field Engineer Location: St Ives, Cambridgeshire Salary: £35,000-£40,000 Reports To: Service Desk ManagerThe OpportunityOur client is a growing IT services provider looking to add an experienced 2nd Line Service Desk / Field Engineer to their team. This is not you traditional servcie desk role, it combines remote support, on-site client visits, project work, and technical escalations.The successful candidate will be responsible for delivering high-quality IT support, resolving complex technical issues, and building strong relationships with clients. This role would suit someone who enjoys a mix of service desk and field-based work within a fast-paced MSP environment.Key Responsibilities<ul><li>Act as an escalation point for 1st Line Support Engineers.</li><li>Provide remote and on-site support to a range of clients.</li><li>Troubleshoot and resolve issues across Microsoft 365, Windows Server, Active Directory, Azure, and networking environments.</li><li>Install, configure, and deploy IT hardware and software.</li><li>Monitor systems, alerts, and patching to proactively identify issues.</li><li>Support cloud and virtualisation platforms including Azure, AWS, Hyper-V, and VMware.</li><li>Assist with infrastructure projects, deployments, and migrations.</li><li>Work closely with third-party vendors to resolve technical issues.</li><li>Maintain accurate documentation, ticket updates, and knowledge base articles.</li><li>Support and mentor junior engineers where required.</li></ul>Skills &amp; Experience Required<ul><li>Previous experience in a 2nd Line Support, Field Engineer, or Service Desk position.</li><li>MSP experience would be highly beneficial.</li><li>Strong knowledge of Microsoft 365, including Teams, SharePoint, OneDrive, Intune, and Entra ID.</li><li>Experience supporting Azure and other cloud technologies.</li><li>Knowledge of Windows Server, Active Directory, and virtualisation platforms.</li><li>Good networking knowledge including TCP/IP, DNS, DHCP, VLANs, VPNs, and Wi-Fi.</li><li>Experience supporting desktops, laptops, printers, and mobile devices.</li><li>Excellent communication and customer service skills.</li><li>Ability to manage multiple priorities and work independently.</li><li>Full UK driving licence and willingness to travel to client sites when required.</li></ul>What's On Offer?<ul><li>A varied role with a mix of remote support, on-site work, and project delivery.</li><li>Exposure to a wide range of technologies and client environments.</li><li>Ongoing training and professional development opportunities.</li><li>A supportive and collaborative team environment.</li><li>Genuine opportunities for career progression.</li></ul>

2nd Line Service Desk / Field Engineer 

Join Our Team as a Senior IT Engineer in East Yorkshire.Are you a skilled IT professional with a passion for problem-solving and a knack for delivering top-notch technical support? We are seeking a talented and motivated Senior IT Engineer to join our company.Position: Senior IT EngineerLocation: HullType: PermanentSalary: Up to £45,000About Us:We are a leading MSP dedicated to providing exceptional IT services and support to a diverse range of clients. Our mission is to empower businesses by ensuring their IT infrastructure and systems runs smoothly and efficiently. As we continue to grow, we are looking for a dynamic individual to join our team.Key Responsibilities:<ul><li>Provide 3rd Line Technical Support, act as an escalation point for 1st and 2nd Line Teams</li><li>Assist with the implementation and maintenance of IT systems.</li><li>Liaise with 1st line and 2nd Line support and other team members to ensure timely resolution of issues.</li><li>Act as a key member of the team in planning, delivering and leading on IT Projects.</li></ul>What We're Looking For:<ul><li>Proven experience in a 2nd/3rd line support role</li><li>Strong knowledge of Windows and Mac operating systems.</li><li>Experience with networking technologies (LAN, WAN, VPN, firewalls).</li><li>Cyber Essentials Plus exposure</li><li>Proficiency in Active Directory, Office 365, and Exchange.</li><li>Experience in supporting 1st and 2nd Line teams / acting as an escalation point</li><li>Excellent problem-solving skills and attention to detail.</li><li>Strong communication skills and the ability to work well under pressure.</li><li>Relevant IT certifications (e.g., CompTIA Network+, Microsoft Certified: Azure Administrator) are a plus.</li></ul>If you are a dedicated IT professional looking to take the next step in your career, we want to hear from you! Apply today and become part of a team that values excellence, innovation, and customer satisfaction.To ApplySend your CV and a cover letter outlining your experience and why you would be a great fit for this role to henry.gregory@nextech-group.co.ukJoin us and be a key player in driving our success and the success of our clients!Make your mark in the IT industry with us. Apply now and start your journey with a company that values your expertise and dedication.

Senior IT Engineer - Hull

Role: Service Desk Manager Location: NorthamptonSalary: £40,000-£50,000Type: Full-time, Permanent About Our Client We are delighted to be recruiting for one of the most exciting MSPs in the region. Our client is a Northampton-based, award winning MSP that, in just a couple of years, has made a remarkable impact. This is not a business resting on its laurels; it's a high-growth, ambitious organisation with a clear vision and the talent to match.They have built a strong, client-focused culture and are now looking for an experienced Service Desk Manager to join their leadership team and drive the next phase of their growth. The OpportunityOur client is looking for an experienced individual to lead a team of engineers and act as the senior escalation point for complex technical issues. You'll need strong people management skills and solid technical knowledge, and will work closely with senior leadership to uphold the high service standards that have made this business award-winning. Key Responsibilities<ul><li>Lead, mentor, and develop a team of 7-8 service desk engineers, driving performance and professional growth</li><li>Act as the senior escalation point for complex technical issues, ensuring swift and effective resolution</li><li>Own SLA management, ticket workflows, resource planning, and shift coverage across the service desk</li><li>Monitor and report on team KPIs and metrics, presenting findings to senior leadership</li><li>Drive continuous improvement across processes, tooling, and service delivery standards</li><li>Manage client escalations with professionalism, maintaining strong relationships and high satisfaction</li><li>Conduct regular 1:1s, team meetings, and formal performance reviews</li><li>Support recruitment, onboarding, and training of new engineers as the team scales</li><li>Ensure documentation, knowledge base articles, and SOPs remain current and accurate</li></ul> What Our Client is Looking For<ul><li>Proven experience in a service desk management or team lead role. MSP background strongly preferredSolid technical grounding: Windows environments, networking, Microsoft 365, and cloud platforms</li><li>Demonstrable experience managing technical teams in a fast-paced, client-facing setting</li><li>Excellent communication skills, confident engaging with clients and motivating engineers alike</li><li>Data-driven approach to service delivery, with experience managing SLAs and performance metrics</li><li>Familiarity with ITSM platforms such as ConnectWise, Autotask, HaloPSA, or similar</li><li>A genuine passion for customer service and delivering an exceptional client experience</li><li>ITIL Foundation certification is desirable but not essential</li></ul> What Our Client is Looking For<ul><li>Proven experience in a service desk management, service delivery or team lead role. MSP background strongly preferred</li><li>Solid technical grounding: Windows environments, networking, Microsoft 365, and cloud platforms</li><li>Demonstrable experience managing technical teams in a fast-paced, client-facing setting</li><li>Excellent communication skills, confident engaging with clients and motivating engineers alike</li><li>Data-driven approach to service delivery, with experience managing SLAs and performance metrics</li><li>Familiarity with ITSM platforms such as ConnectWise, Autotask, HaloPSA, or similar</li><li>A genuine passion for customer service and delivering an exceptional client experience</li><li>ITIL Foundation certification is desirable but not essential</li></ul> What's on Offer<ul><li>Competitive salary of £40,000 - £50,000 depending on experience</li><li>The chance to join an award-winning business at a genuinely exciting point in its growth</li><li>A supportive, collaborative culture where leadership is visible and your contribution is valued</li><li>Real career progression opportunities as the business continues to scale</li><li>A positive, energetic working environment with a team that takes pride in what they do</li></ul>

Service Desk Manager 

Role: Head of Service Delivery Location: West Sussex (office-based) Salary: £65,000 - £75,000 + benefits · Permanent, full-timeThe opportunityAn established, award-winning managed print and document solutions provider is looking for a Head of Service Delivery to take full ownership of its service operation from its West Sussex Base.This is a pivotal leadership role for a business with a 30-year heritage, thousands of clients across the UK, and a genuine reputation for service quality (backed by ISO 9001 and 14001 accreditation). The service delivery function is the engine room of that reputation, and they're looking for someone to lead it, sharpen it, and drive measurable commercial improvement across every part of it.You'll lead the service desk and field engineering teams, own stock and asset control, tighten procurement and cost discipline, and turn operational data into decisions. If you're an operator who treats stock as a financial asset, reads a profitability report and acts on it, and builds high-performing, accountable teams. This isn't a report-production job. It's a role for someone who analyses, challenges and improves.What you'll own* Service operations * Stock &amp; asset management * Procurement &amp; cost control * Systems &amp; reporting * Warranty &amp; profit recovery * Client &amp; commercial engagementWhat we're looking forYou'll likely come from a managed print, office technology, field service, or technical service environment, and you'll recognise the commercial mechanics of cost-per-page and contract profitability. What matters most is the mindset: structured, analytical, commercially sharp, and comfortable holding a team to account while developing it.Essential* Proven leadership of service desk and/or field engineering teams, with a track record of SLA performance and customer satisfaction * Strong stock, asset and inventory control experience, ideally where stock is managed as a financial asset * Procurement and cost-control experience with clear approval and audit discipline * Confident with operational ERP/service systems (ECi / e-automate experience is a strong advantage) and genuinely data-literate - able to interrogate reports and act * Commercially minded, with experience analysing service profitability and driving margin improvement * Credible with senior client stakeholdersDesirable* Background in managed print services, copier/MFD, or office technology * Familiarity with warranty recovery and consumable yield management * Experience embedding preventative maintenance programmes * Relevant continuous-improvement or quality-management exposure (ISO 9001/14001)What's on offer* £65,000 - £75,000 depending on experience - a genuinely competitive package for the region and a clear signal of how central this role is to the business * A senior leadership seat with real autonomy and ownership * An established, financially stable business with a strong client base and reputation * The chance to shape and modernise a service operation, not just maintain it

Head of Service Delivery

New Role! IT, Education sectorJob Title Senior IT Engineer Department IT Services Reporting To Group Director of IT Services Hours 37 hours per week, shift-basedPurpose of the role!To provide expert 3rd line support for systems, servers, and networking infrastructure - including Mac environments and telephony - and to act as the primary escalation point for 1st and 2nd line IT staff.Key ResponsibilitiesInfrastructure &amp; End User Support<ul><li>Maintain and support the college network, including PCs, thin clients, interactive whiteboards, printers, Apple Macs, IP telephones, and physical infrastructure.</li><li>Investigate and resolve hardware and software issues on both PC and Mac platforms using appropriate logging and diagnostic tools.</li><li>Manage network patching to wall sockets and switch cabinets in line with best practice.</li><li>Support staff and students with college Wi-Fi networks.</li></ul>Incident &amp; Ticket Management<ul><li>Log, own, and manage incidents through to resolution, keeping users informed of progress throughout.</li><li>Reassign or escalate tickets to senior staff where appropriate, ensuring timely resolution.</li><li>Provide cover for the IT Service Desk and other Systems Engineers when required.</li></ul>Systems Administration<ul><li>Support and administer Office 365 for staff and students.</li><li>Deploy and manage software on PCs and Macs using SCCM and Jamf Pro.</li><li>Support college telephony systems, including wired IP phones, Wi-Fi, and smartphones.</li><li>Support all printing and copying devices, including consumable management.</li></ul>Projects &amp; Collaboration<ul><li>Manage your own projects end-to-end, liaising with end users at all levels, external providers, and internal support teams.</li><li>Assist with IT equipment relocations across campus.</li><li>Participate in college-wide projects and contribute to continuous improvement.</li></ul>Essential RequirementsTechnical Skills<ul><li>Windows 10 installation &amp; troubleshooting</li><li>Office 365 administration</li><li>PC hardware support</li><li>IP telephony (hardware &amp; software)</li><li>Interactive whiteboards / smartboards</li><li>SCCM and/or Jamf Pro</li><li>Minimum 3 years' hands-on IT support experience</li><li>Educated to GCSE level or equivalent</li><li>Experience with call logging / ticketing systems</li><li>Excellent communication skills, including with non-technical users</li><li>Self-motivated and capable of independent working</li><li>Comfortable working flexibly as part of a team</li></ul>Working hoursCore hours of support run Monday to Friday, 08:00-17:30, with two standard shift patterns:<ul><li>Early Shift 08:00 -16:00</li><li>Late Shift 09:30 -17:30</li><li>Evening (Rota) 11:00 - 19:00 or 13:00 -21:00 (Tuesdays &amp; Thursdays)</li></ul>Evening cover is provided on a rota basis. Under exceptional circumstances, hours may be varied following consultation with the post holder. Working at other campuses may also be required from time to time.

Service Desk Engineer (Weekend) Remote - London, Greater LondonAbout the CompanyOur client is a technology services partner specialising in supporting financial sector and regulated businesses. They deliver enterprise-level support, security, strategy, and supply solutions, holding themselves to a high standard across reliability, security, and customer experience.They are a Microsoft Partner, focused on helping businesses transform and innovate through technology. Joining their team means hands-on access to world-class technologies, exciting applications, bespoke software, and a talented group of colleagues.Role OverviewOur client is seeking an experienced, customer-focused IT engineer to join their weekend service desk team. The successful candidate will provide support across on-premises and Azure environments, acting as a key escalation point for critical incidents and changes.A genuine passion for solving technical problems and strong empathy for client needs is essential. The role involves splitting time between customer environment support, project delivery, and documentation, so excellent written and verbal communication skills are a must.Key ResponsibilitiesReporting to the Service Desk Manager as part of a four-person engineering team, the successful candidate will be expected to:<ul><li>Serve as the primary technical point of contact for incidents and service requests</li><li>Lead troubleshooting across Azure and on-premises infrastructure, owning major incidents from triage through to resolution and post-incident review</li><li>Drive root cause analysis on recurring or high-impact issues, implementing lasting fixes rather than temporary workarounds</li><li>Review and implement changes within customer environments, acting as a technical reviewer for changes raised by colleagues</li><li>Build and maintain documentation, runbooks, and knowledge base articles to reduce future escalations and support team development</li><li>Identify opportunities where additional services could genuinely benefit customers and communicate these to account management</li></ul>What the Ideal Candidate Will BringThe client is looking for someone with prior experience in an IT Solution Provider or MSP environment, with strong troubleshooting ability and a drive to keep growing professionally. Candidates should be able to demonstrate:<ul><li>Experience supporting complex IT environments</li><li>The ability to thrive in a fast-paced setting and manage competing priorities</li><li>Strong self-management and workload prioritisation skills</li><li>Excellent client-facing skills with the ability to handle time-critical issues calmly and efficiently</li></ul>Required Skills &amp; Experience<ul><li>Microsoft AZ-104 certification (or equivalent demonstrable experience); VMware Certified Professional desirable</li><li>4+ years in a similar role</li><li>Solid working knowledge across most of the following: VMware, Active Directory, Exchange (Online and/or on-premises), Intune, Conditional Access, Storage/SAN</li></ul>Working Hours7am - 7pm | Friday to Sunday or Saturday to MondayBenefits<ul><li>19 days annual leave (excluding UK Bank Holidays)</li><li>Health cash plan</li><li>Cinema tickets</li><li>Gym membership</li><li>Social events</li><li>Training and certification support</li><li>Pension scheme</li><li>High street retailer discounts</li><li>Employee benefits hub</li></ul>

Service Desk Engineer (Weekend)

Role: Senior Sales Account Manager Location: Southeast England / Hybrid Package: Competitive Basic Salary + Uncapped CommissionThe OpportunityA well-established provider of managed technology services is seeking an experienced Senior Sales Account Manager to join its growing commercial team. This role focuses on developing and expanding an existing customer base while identifying new opportunities for growth. The successful candidate will build long-term client relationships, uncover business challenges and position technology solutions that deliver measurable value.Key Responsibilities* Manage and develop an existing portfolio of customer accounts. * Build consultative relationships with key stakeholders and decision-makers. * Identify opportunities to expand services within existing accounts. * Generate and convert new business opportunities across the region. * Develop and present tailored commercial proposals. * Manage the full sales process from opportunity creation through to close. * Work alongside technical and service delivery teams to ensure successful customer outcomes.Requirements* Proven experience selling Managed Print Services, Managed IT Services or similar B2B technology solutions. * Strong account management and business development skills. * Demonstrable track record of achieving and exceeding sales targets. * Excellent communication, presentation and relationship-building abilities. * Commercially aware and solutions-focused approach. * Self-motivated with strong organisational skills. * Ability to work independently while contributing to a wider team environment.What's on Offer* Competitive salary and uncapped earning potential. * Established customer base with genuine growth opportunities. * Support from experienced technical and operational teams. * Ongoing training and career development. * Opportunity to work within a successful and growing technology services business.Ideal CandidateYou will be a proactive sales professional with experience in technology-led solutions, capable of building trusted client relationships and identifying opportunities to deliver long-term value. A consultative approach, commercial mindset and passion for achieving results are essential.

Sales Account Manager

Role: Digital Transformation Sales Consultant Location: Hybrid / UK Type: Full-time Salary: £45,000 - £50,000 plus double OTEThe OpportunityAn established technology solutions provider is looking for a driven Digital Transformation Sales Consultant to help organisations modernise their operations through innovative technology solutions. This is a consultative sales role focused on identifying business challenges, building trusted relationships, and delivering solutions that create measurable operational and commercial improvements.Key Responsibilities* Generate new business opportunities across SME, mid-market and enterprise organisations. * Manage the full sales cycle from prospecting through to close. * Conduct discovery meetings to understand client objectives, challenges and digital maturity. * Present tailored solutions across areas including automation, cloud services, AI, analytics and business applications. * Build long-term relationships with senior stakeholders and decision-makers. * Work closely with technical and delivery teams to develop solution proposals. * Maintain an active pipeline and consistently achieve sales targets.RequirementsEssential * Proven success in B2B technology, SaaS, consultancy or digital transformation sales. * Strong commercial awareness and understanding of business processes. * Excellent communication, presentation and negotiation skills. * Ability to engage confidently with senior leadership teams. * Consultative sales approach with strong problem-solving skills. * Self-motivated and capable of working independently.Desirable* Experience selling automation, cloud, AI, ERP, CRM or data solutions. * Understanding of professional services environments. * Experience supporting organisations through digital change initiatives.What's on Offer* Competitive basic salary with uncapped commission. * Opportunity to work with innovative technologies and solutions. * Clear career progression and professional development opportunities. * Collaborative and supportive working environment. * The chance to make a tangible impact on clients' transformation journeys.Success in the Role* Consistently achieving or exceeding revenue targets. * Growing both new and existing customer relationships. * Delivering high levels of customer satisfaction. * Becoming a trusted advisor to clients rather than simply a supplier.

Digital Transformation Consultant

AI Engineer - Stockton On Tees - Up to £35,0004 Days out of 5 Work from homeAbout us -We're a growing IT Solutions and Services company based in the Tees Valley, helping organisations get more from their technology. As AI becomes central to what we deliver, we're building out our capability from the ground up and we need the right person to help shape it.The role -As our AI Engineer, you'll be at the forefront of how we adopt and implement artificial intelligence across our services and internal operations. You won't be handed a rigid brief, you'll have the autonomy to bring your own thinking and take real ownership of outcomes.We want someone who'll help define how AI is embedded into our business. Your ideas will be heard, your decisions will matter, and your work will have real, visible impact from day one.* Design, develop and deploy AI-powered solutions tailored to client and business needs * Evaluate and recommend AI tools, frameworks and approaches that fit our stack * Collaborate with technical and non-technical colleagues to identify where AI can add value * Contribute to implementation strategies and see them through from concept to delivery * Stay current with developments in AI and bring fresh ideas to the team * Help establish best practices, standards and documentation as we growWhat we're looking for -* Solid experience working with AI/ML frameworks (e.g. LangChain, OpenAI API, Hugging Face, TensorFlow, PyTorch) * Comfortable writing production-ready code - Python particularly valued * Understanding of LLMs, prompt engineering, RAG pipelines or similar AI architectures * Ability to communicate technical ideas clearly to non-technical stakeholders * A proactive mindset - someone who spots opportunities and takes initiative * Experience in an IT services, software, or consultancy environment is a bonusWhat you'll get -* Up to £35,000 salary depending on experience * Genuine autonomy - your ideas won't get lost in committee * 4 days working from home, 1 day in our Stockton-on-Tees office * A supportive, collaborative team that wants to grow alongside you * The chance to shape an AI function from an early stage

AI Engineer - Stockton On Tees

Role: Business Development Executive Location: Central London Salary: £30,000 - £35,000 Basic + Uncapped Commission Progression: Career Development Programme Setup: Onsite 5 days a weekAbout The CompanyWe are a fast-growing technology solutions provider helping organisations improve the way they manage technology, communications, security, business processes and workplace services.Our business is built around investing in people, technology and professional development. We believe ambitious individuals should be given the tools, training and support required to build successful long-term careers.The Opportunity* This is not a traditional telesales role. * We are looking for ambitious individuals who want to develop a career in professional B2B sales within the technology sector. * This position has been designed as a development pathway into a future field-based sales role. * You will work alongside experienced sales professionals, learning how opportunities are identified, qualified, developed and converted into long-term customer relationships. * You will gain exposure to the complete sales lifecycle whilst helping generate new opportunities across areas such as: Managed Services  Cyber Security  Communications Solutions  Cloud Services  Business Technology Solutions  Digital TransformationFor the right individual, this role offers a clear route into a customer-facing sales position with strong earning potential and career progression.You will have access to:* AI-powered sales tools * Sales automation platforms * CRM and customer intelligence systems * Prospecting and business development tools * Data enrichment platforms * Marketing technologies * Modern sales enablement softwareKey Responsibilities* Identify and engage prospective customers across multiple sectors * Research target organisations and key decision makers * Generate qualified opportunities for senior sales professionals * Build multi-channel prospecting campaigns using phone, email, social media and video * Use technology platforms to identify and nurture opportunities * Develop relationships with senior decision makers * Understand customer challenges and identify opportunities to add value * Maintain accurate pipeline and prospect information within CRM systems * Collaborate closely with sales and marketing teams * Continuously improve prospecting approaches and contribute new ideas * Develop an understanding of the full sales processCareer DevelopmentThis role is designed to develop future sales professionals. Successful candidates will receive structured coaching, mentoring and exposure to experienced commercial leaders.Typical progression may include:Business Development Executive ↓ Sales Development Specialist ↓ Business Development Manager ↓ Senior Sales Consultant / Account ExecutiveYou will be:* Naturally curious and eager to learn * Commercially aware * Confident communicating with senior professionals * Motivated by personal growth and career progression * Comfortable using technology * Self-motivated and accountable * Resilient and determined * Highly organised * Ambitious and competitive * Capable of working independently and using initiativeDesirable Experience* Graduate calibre or equivalent * Previous experience in sales, recruitment, customer engagement or business development * Experience using professional networking platforms * Interest in technology and business * Experience working towards targets or performance objectivesWhat Success Looks Like* Build confidence engaging with senior decision makers * Generate a consistent pipeline of qualified opportunities * Become proficient with modern sales and business development tools * Develop a strong understanding of the solutions and markets you support * Demonstrate readiness for increased customer-facing responsibilities

Business Development Executive

Role: 2nd Line IT Engineer (MSP) - Service Desk &amp; Field Based Location: Bromsgrove Salary: £35,000We are a growing Managed Service Provider (MSP) looking for a skilled and motivated 2nd Line IT Engineer to join our team. This is a varied role combining service desk support with on-site client work, ideal for someone who enjoys both troubleshooting remotely and getting hands-on in the field. About the RoleAs a 2nd Line Engineer, you'll be a key escalation point for technical issues while also delivering high-quality on-site support to our clients. You'll work across a wide range of technologies, with a strong emphasis on networking. Key Responsibilities<ul><li>Provide 2nd line support for desktops, servers, and network infrastructure</li><li>Troubleshoot and resolve escalated technical issues efficiently</li><li>Perform on-site installations, maintenance, and support visits</li><li>Configure and support network devices (routers, switches, firewalls)</li><li>Assist with project work, including system upgrades and migrations</li><li>Maintain clear documentation and update tickets within the helpdesk system</li><li>Deliver excellent customer service at all times</li></ul> Skills &amp; Experience Required<ul><li>Previous experience in a 2nd line role, ideally within an MSP environment</li><li>Strong networking knowledge (TCP/IP, VLANs, DNS, DHCP, VPNs)</li><li>Experience with firewalls and switches (e.g. Cisco, Ubiquiti, Fortinet, etc.)</li><li>Solid understanding of Microsoft environments (Windows Server, Microsoft 365, Active Directory)</li><li>Experience with remote support tools and ticketing systems</li><li>Full UK driving licence (essential for field-based work)</li></ul> Desirable Skills<ul><li>Experience with virtualisation (e.g. VMware, Hyper-V)</li><li>Knowledge of backup and disaster recovery solutions</li><li>Exposure to cloud platforms such as Azure</li></ul> What We Offer<ul><li>Paid for training and certifications</li><li>Allotted study time in your working week</li><li>Excellent career progression</li></ul> Apply NowIf you're a proactive IT professional who enjoys solving problems and working directly with clients, we'd love to hear from you.

2nd Line Engineer

<h1>Paid Social Executive</h1>Birmingham (Hybrid - 3 Days in Office) £25,000 - £28,000 DOE + Excellent BenefitsAre you passionate about paid social and looking to take the next step in your digital marketing career? We're partnering with a growing, award-winning agency in Birmingham that's looking for a Paid Social Executive to join their high-performing team.This is an exciting opportunity to work with a diverse portfolio of clients, helping to plan, execute and optimise paid social campaigns across major platforms including Meta, TikTok, LinkedIn and Pinterest.<h2>What You'll Be Doing</h2><ul ><li>Managing and optimising paid social campaigns across multiple platforms</li><li>Monitoring performance and making data-driven recommendations</li><li>Creating campaign reports and presenting insights to internal teams and clients</li><li>Supporting strategy development and campaign planning</li><li>Keeping up to date with platform updates, trends and best practices</li><li>Collaborating with creative, content and wider digital teams</li></ul><h2>What We're Looking For</h2><ul ><li>Previous experience in paid social advertising, either agency-side or in-house</li><li>Strong understanding of Meta Ads Manager and other paid social platforms</li><li>Analytical mindset with the ability to interpret campaign data</li><li>Excellent communication and organisational skills</li><li>A proactive attitude and genuine enthusiasm for digital marketing</li></ul><h2>What's On Offer</h2><ul ><li>Salary of £25,000 - £28,000 DOE</li><li>Hybrid working model (3 days per week in the Birmingham office)</li><li>Generous holiday allowance</li><li>Ongoing training and professional development opportunities</li><li>Regular team socials and events</li><li>Wellbeing initiatives and employee support programmes</li><li>Clear progression pathways within a growing agency</li></ul>If you're looking to develop your paid social career within a supportive agency environment that values innovation, collaboration and growth, we'd love to hear from you.

Paid Social Executive

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