Job Title: Tier 1 Service Engineer Location: Chorley - 5 days per week (hybrid rota) Salary: £28,000 Benefits: 25 days plus bank holidaysAbout the Role: We are seeking a highly skilled Tier 1 Service Engineer to join our team. This role plays a crucial part in resolving escalated IT issues while providing advanced technical support to clients. Working in a fast-paced Managed Service Provider (MSP) environment, you will be responsible for diagnosing, troubleshooting, and resolving complex issues related to infrastructure, networking, servers, and business-critical applications. This position requires in-depth technical expertise, strong problem-solving skills, and a collaborative approach, ensuring efficient and effective IT solutions for clients.Hybrid Rota (3 x different weekly shifts) - Office =8:00am - 4:30pm - Office = 8:45am - 5:30pm - Work from home = 13:00pm - 21:00pm (Mon-Thurs) 9:00am - 13:00pm (Friday)Key Responsibilities: Technical Support &amp; Troubleshooting Manage and resolve tickets from Tier 1, covering servers, networking, and business-critical applications. Diagnose and resolve issues involving Windows Server, Office 365, Exchange, vitalisation (VMware, Hyper-V), and cloud platforms. Provide both remote and on-site troubleshooting. Support and implement network infrastructure changes, including routers, switches, firewalls, and VPNs.Incident &amp; Problem Management Own and manage complex incidents from initial diagnosis to full resolution. Follow ITIL-aligned processes for escalation and management of incidents. Participate in an On-Call Rota for out-of-hours incident response.System Maintenance &amp; Monitoring Perform regular system health checks on client infrastructure, including servers, networks, and backups. Implement preventive maintenance plans and updates to minimise downtime. Proactively monitor system alerts and mitigate risks.Project Support Assist with IT infrastructure projects, such as server upgrades, cloud migrations, and network improvements. Support the on boarding of new clients, including hardware and software configuration.Client Management &amp; Communication Maintain clear and professional communication with clients regarding ticket progress and resolutions. Ensure a high standard of customer satisfaction through quality service delivery.Documentation &amp; Knowledge Sharing Maintain and update technical documentation, SOPs, and knowledge base articles. Provide technical guidance and mentorship to Tier 1 engineers.Collaboration &amp; Development Work closely with Tier 3 engineers to resolve advanced issues and contribute to long-term IT strategy. Stay up to date with emerging technologies and participate in training programs to develop your skills.Key Skills &amp; Experience:Essential: * Strong experience with Windows Server (2012, 2016, 2019), Active Directory, DNS, DHCP, and Group Policy. * Advanced knowledge of Office 365 administration (Exchange Online, SharePoint, Teams, OneDrive). * Experience in vitalisation platforms (VMware, Hyper-V). * Networking expertise: TCP/IP, VLANs, routing, firewalls (SonicWall, Cisco, Fortinet), VPNs. * Experience with Microsoft Azure and/or AWS. * Strong analytical and problem-solving skills. * Excellent communication skills, able to explain technical concepts clearly. * Ability to prioritize and manage multiple incidents efficiently.Desirable: * Experience with IT security best practices, firewall configurations, MFA, and anti-virus solutions. * Knowledge of PowerShell scripting and automation tools. * Familiarity with ITSM platforms (e.g., HaloPSA, ConnectWise, Autotask). * Awareness of compliance standards (e.g., GDPR, ISO 27001). * Relevant industry certifications: Microsoft Certified: Azure Administrator, MCSA, CompTIA Network+, Cisco CCNA, ITIL Foundation.Why Join Us?* Opportunity to work in a dynamic MSP environment with a variety of projects and clients. * Career progression into specialised roles (Networking, Cybersecurity, Cloud Infrastructure) or Tier 3 Engineering. * Training and development opportunities to enhance your technical expertise. * Competitive salary and benefits package.If you are passionate about IT, have a strong technical background, and are looking to take the next step in your career, we want to hear from you! Apply today!

1st Line Service Engineer - GBP 28000

<h3 class="" >Paid Ads Specialist</h3>Location: Birmingham (Office-based, with Mondays from home) Job Type: Full-time Salary: £28,000 - £30,000<h4 class="" >About the Role</h4>We're hiring on behalf of an award-winning marketing agency based in Birmingham. They're looking for a talented Paid Ads Specialist with a proven track record of managing large-scale campaigns and delivering outstanding performance across Google and Meta platforms.<h4 class="" >Key Responsibilities</h4><ul><li>Plan, build, and optimise paid media campaigns across Google (Search, Display, Video, Shopping, Performance Max) and Meta Ads</li><li>Manage monthly ad budgets exceeding £100,000</li><li>Analyse performance data and make strategic recommendations</li><li>Collaborate with creative and SEO teams to enhance cross-channel performance</li><li>Provide clear, data-driven reports on campaign performance and ROI</li><li>Stay up to date with platform updates, algorithm changes, and industry trends</li></ul><h4 class="" >Required Skills &amp; Experience</h4><ul><li>5+ years in paid media with experience managing large budgets</li><li>Proven success delivering performance at scale on Google and Meta</li><li>Solid understanding of attribution models, tracking, and conversion optimisation</li><li>Familiarity with how SEO complements paid strategy</li><li>Proficient in Google Ads Manager, Meta Business Suite, GA4, and Tag Manager</li><li>Strong analytical, problem-solving, and communication skills</li></ul><h4 class="" >Certifications Required</h4><ul ><li class="" >Google Ads Certifications in:<ul ><li class="" >Search</li><li class="" >Display</li><li class="" >Video</li><li class="" >Shopping</li><li class="" >Performance Max</li></ul></li><li class="" >Meta Blueprint Certification</li><li class="" >Meta Certified Media Buying Professional</li></ul><h4 class="" >Perks &amp; Benefits</h4><ul><li>Office-based role with Mondays from home</li><li>Join a fast-growing, supportive, and creative agency</li><li>Discounts on gyms, food, and lifestyle brands</li><li>Opportunities for professional development and career progression</li><li>Regular team socials and a collaborative team culture</li></ul>Ready to lead large-scale paid media campaigns? Apply now to be part of a team that blends creativity with performance to deliver real results.

Paid Ads Specialist

Sales, Advertising &amp; Marketing Business Development Manager Location: Birmingham (Hybrid - min 1x day a month office) Job Type: Full-time Salary: £28,000 - £30,000 per year (plus uncapped commission)About the Role: An award-winning digital marketing agency is seeking a Sales, Advertising &amp; Marketing BDM to drive growth and expand its client base. This is a pivotal role suited to a high-performing, self-motivated sales professional with a passion for digital marketing, a strong industry network, and a proven ability to deliver revenue.Key Responsibilities<ul><li>Develop and execute strategic sales plans to exceed revenue targets</li><li>Source and close new business opportunities with medium to large organisations</li><li>Pitch services confidently to senior decision-makers and marketing leads</li><li>Manage the full sales cycle from lead generation to closing deals</li><li>Build and maintain strong client relationships and a healthy sales pipeline</li><li>Collaborate with internal teams on proposals and strategies</li><li>Represent the agency at networking events, trade shows, and industry functions</li><li>Maintain accurate sales records and CRM data</li><li>Provide regular sales performance reports and insights</li><li>Contribute to strategic business planning and agency growth</li></ul>Required Skills &amp; Experience<ul><li>Minimum 3 years' experience in a digital marketing sales or business development role</li><li>Proven track record of consistently meeting and exceeding sales targets</li><li>Strong knowledge of services such as paid media, social media marketing, influencer marketing, Google advertising, and web design</li><li>Comfortable pitching to C-level and marketing executives</li><li>Active industry network and strong lead generation skills</li><li>Valid UK driver's license and access to own vehicle</li><li>Highly motivated by revenue targets and growth</li></ul>Preferred Skills<ul><li>Experience with CRM systems</li><li>Knowledge of marketing performance metrics and analytics</li><li>Project management and cross-functional coordination experience</li><li>Professional certifications in digital marketing or sales (e.g. Google Ads, HubSpot)</li><li>Degree in Marketing, Business, Communications, or a related field</li></ul> Commission &amp; Benefits<ul><li>10% recurring commission on all revenue generated</li><li>Average additional £2,800/month in commission by month 3 (based on hitting targets)</li><li>Uncapped commission with continued earnings throughout client lifespan</li><li>28 days annual leave, plus your birthday off if it falls on a weekday</li><li>Work-from-home</li><li>Fuel card for business travel</li><li>Latest Apple tech for work use</li><li>Membership to Perk Box (gym discounts, food freebies, cinema and retail offers)</li><li>Pension scheme</li><li>Career growth opportunities and involvement in global expansion plans</li></ul>Ready to close deals and make an impact in a high-growth digital agency? Apply now with your CV, cover letter to rosalie.byrne@nextech-group.co.uk

Business Development Manager (Marketing)

Creative Marketing Executive Location: Birmingham (Hybrid) Salary: £25,000 - £32,000 DOE + Bonus SchemeWe're recruiting on behalf of a fast-growing, creative marketing agency based in Birmingham, who are looking to add a talented Creative Marketing Executive to their team. This is an exciting opportunity for someone who thrives on generating fresh ideas, producing compelling content, and bringing brands to life across multiple digital channels.This is a hybrid role, offering flexibility to split your time between remote working and a vibrant Birmingham office.Key Responsibilities:<ul ><li class="" >Create engaging content for a variety of digital platforms including social media, blogs, email marketing and websites</li><li class="" >Manage and grow client social media accounts, maintaining tone of voice and visual identity</li><li class="" >Write clear, creative, and on-brand copy for campaigns and marketing materials</li><li class="" >Support with video content creation and editing (experience desirable but not essential)</li><li class="" >Collaborate with internal teams and clients to develop and deliver marketing strategies</li><li class="" >Monitor and report on campaign performance, using insights to inform future activity</li><li class="" >Stay up-to-date with industry trends, social media developments, and emerging platforms</li></ul>Ideal Candidate Will Have:<ul ><li class="" >A strong portfolio showcasing content creation, social media campaigns and copywriting</li><li class="" >Proven experience in a similar marketing role, ideally within an agency environment</li><li class="" >Strong written and verbal communication skills</li><li class="" >Confidence working across multiple projects and deadlines</li><li class="" >A proactive, can-do attitude with a creative mindset</li><li class="" >Experience with video editing tools, Canva or Adobe Suite is a bonus</li><li class="" >Knowledge of email marketing platforms and SEO basics is a plus</li></ul>Perks and Benefits:<ul ><li class="" >Competitive salary with performance-based bonus scheme</li><li class="" >Hybrid working model (office located in Birmingham)</li><li class="" >Extra annual leave days</li><li class="" >Paid training and professional development opportunities</li><li class="" >Health and wellbeing perks</li><li class="" >Free food and drink in the office</li><li class="" >Regular team socials and celebrations</li></ul>To apply, please send your CV and portfolio to <a rel="noopener" ></a>.

Creative Marketing Executive 

🌟 Role: Senior Level 2 Service Desk Engineer 📍 Location: Portishead HQ (with occasional travel to local sites) 🕘 Full-time | 37.5 hrs/week | Mon-Fri between 07:30-19:30 (rotational shifts) 💼 Permanent Role - hybrid 💰Salary: Up to £38,000Are you a passionate problem-solver who thrives in a fast-paced tech environment? Do you love the satisfaction of helping people, fixing issues, and improving IT services that really matter? We're on the hunt for a Level 2 Service Desk Engineer to become the go-to expert for technical support across a vital public sector organisation.✨ Why You'll Love This Role* Jumping into action to resolve incidents and service requests with efficiency and skill * Tackling escalations from Level 1 support and providing guidance to help them grow * Delivering exceptional service with a proactive and customer-focused mindset * Playing a key part in improving service delivery and helping roll out innovative IT solutions * Helping shape and elevate IT support for a critical, high-availability environment🛠️ What You'll Be Doing* Handling 2nd line support, technical troubleshooting, and proactive maintenance * Maintaining high levels of customer satisfaction through top-tier communication and expertise * Suggesting service improvements and feeding into future managed service offerings * Collaborating with internal teams to ensure seamless IT experiences * Staying current with technology trends and applying them to real-world solutions🧩 What You Bring to the Table / Essential Skills &amp; Experience* 2+ years in a Level 2 technical support role * Confident in live environments where uptime and reliability are critical * Strong grasp of Microsoft environments (M365/O365) * Proficiency in networking, mail flow troubleshooting, and IT system architecture * Proven track record of delivering customer-focused support * Excellent communicator - clear, concise, and customer-first * Self-starter with a keen eye for detail and a methodical approach🌟 Desirable Extras* Microsoft certifications &amp; ITIL Foundation * Familiarity with Azure, VMware, Hyper-V * Understanding of DHCP, DNS, Active Directory, GPO * Awareness of SQL, WSUS, CRM, and other Microsoft business technologies🚨 Bonus: Security ClearanceDue to the nature of the role, successful applicants must be eligible for non-police vetting Level 3 security clearance.If you're ready to take your IT career to the next level and work in an environment where your skills make a difference every day, we'd love to hear from you.Apply now and let's shape the future of IT service together.

Senior 2nd Line Service Desk Engineer - GBP 38000

Digital Marketing Account Manager Salary: Up to £35,000 per annum Location: Coventry (Hybrid working - 2-3 days in the office per week)I'm working with a growing, full-service digital agency based in Coventry that's looking to hire a Digital Marketing Account Manager to join their expanding team. This is a fantastic opportunity for a digital marketing professional with at least two years of experience to take the next step in a varied, client-facing role with plenty of scope for growth.<h3 class="" >About the Role</h3>As the Digital Marketing Account Manager, you'll be the key point of contact for several clients, managing the strategy, execution, and reporting of multi-channel campaigns. You'll be supported by a talented internal team of designers, developers, and content specialists, working together to deliver excellent results across SEO, PPC, email marketing, and paid social.The agency is looking for someone confident, organised, and passionate about digital, who enjoys building strong client relationships and thrives in a fast-paced environment.<h3 class="" >Responsibilities</h3><ul ><li class="" >Managing and growing a portfolio of client accounts</li><li class="" >Planning and overseeing the delivery of digital campaigns across various channels</li><li class="" >Monitoring performance, producing reports, and using insights to drive continuous improvement</li><li class="" >Leading regular client meetings and strategy sessions</li><li class="" >Working closely with in-house teams to ensure projects are delivered on time and to a high standard</li><li class="" >Staying current with trends and developments in the digital marketing landscape</li></ul><h3 class="" >What They're Looking For</h3><ul ><li class="" >At least 2 years' experience in a digital marketing role, ideally within an agency</li><li class="" >A solid understanding of SEO, PPC, paid social, email marketing, and analytics tools</li><li class="" >Strong communication and relationship-building skills</li><li class="" >Excellent organisational and project management abilities</li><li class="" >A collaborative mindset and a genuine enthusiasm for digital marketing</li></ul><h3 class="" >Perks &amp; Benefits</h3><ul ><li class="" >Salary up to £35,000, depending on experience</li><li class="" >Hybrid working - typically 2-3 days per week in the Coventry office</li><li class="" >25 days' holiday, plus your birthday off</li><li class="" >Regular team socials and a friendly, supportive team culture</li><li class="" >Ongoing learning and development opportunities</li><li class="" >Access to a range of employee perks and wellness initiatives</li></ul>If you're ready to bring your skills to a dynamic agency environment where your ideas are valued and your career can grow, I'd love to hear from you. Please get in touch to find out more!

Digital Marketing Account Manager

Role: 3rd Line Engineer Location: Preston Salary up to: GBP 43000 Benefits: Professional Development &amp; excellent benefits! Industry: Professional Services Needed: UK Driving LicenceI have a fantastic opportunity for an enthusiastic 3rd line engineer to join a market leading organisation who operate across the whole of the UK but based out of the vibrant city of Preston.They are looking for a driven engineer with great infrastructure knowledge who can thrive in a busy working environment and take charge of mentoring the junior members of the team.Essential experience:* Expert level knowledge of Windows 7 and Windows 10. * Windows Server up to 2022 * Office 365 / Azure - including implementations and migrations * Microsoft Exchange Server * VMWare &amp; Hyper V * Firewalls * Networking * Experience in scripting and automation (PowerShell) * Excellent troubleshooting skills. * Experienced in Active directory administration * Basic Exchange Server administration - creating and maintaining mailboxes and distribution groups.If you are interested in the opportunity to join an exciting and market leading organisation who will progress your career and pay for your certifications, then please apply for this role ASAP. Please contact me on ( Tom . craig @ nextech - group . co . uk )Infrastructure - Windows Server - Active Directory - Exchange - VMware - Office 365 - Network Troubleshooting - Mac OSx - PowerShell

Senior IT Engineer - GBP 43000

Paid Media Specialist - Up to £38,000 Birmingham (Hybrid Working) Dynamic, Forward-Thinking Digital AgencyAre you passionate about PPC, paid social, and performance marketing? Looking for a role where your creativity and analytical skills can shine? We're on the hunt for a Paid Media Specialist to join a dynamic and fast-growing digital agency in Birmingham.What's in it for you? ✨ Up to £38,000 salary (DOE) ✨ Flexible hybrid working - 2-3 days in their central Birmingham office ✨ A collaborative team environment that champions innovation ✨ Clear career progression and professional development opportunities ✨ Regular socials, perks, and a genuinely fun place to workWhat you'll be doing:<ul ><li class="" >Planning, executing, and optimising paid media campaigns across Google Ads, Meta, LinkedIn, and more</li><li class="" >Collaborating with creative and strategy teams to deliver impactful campaigns</li><li class="" >Analysing performance data and delivering actionable insights to clients</li><li class="" >Staying on top of trends, tools, and best practices in the paid media space</li></ul>What they're looking for: ✔ 2+ years' hands-on experience in paid media (agency side preferred) ✔ Confident managing budgets and client relationships ✔ Strong understanding of paid search and paid social platforms ✔ Data-driven mindset with solid reporting and analysis skills ✔ A proactive, curious, and team-first attitudeIf you're ready to join an ambitious agency that values your ideas and supports your growth - this could be the perfect move.📩 Apply now or get in touch for a confidential chat.

Paid Media Specialist

Role - Infrastructure Engineer Full time - Permanent Salary - £45,000 per year Location - Manchester - HybridAre you a tech-savvy problem solver with a passion for infrastructure and a knack for troubleshooting at the highest level? We're looking for a skilled IT Infrastructure Engineer to join a dynamic and forward-thinking team. This is a fantastic opportunity for someone ready to take ownership of critical systems and provide top-tier support across both cloud and on-premise environments.Key Responsibilities* Provide expert technical support and resolution for 3rd line issues * Act as an escalation point for 1st/2nd Line Service Desk engineers * Develop and document robust technical processes and procedures * Manage and deploy Azure services and infrastructure * Oversee security across Azure, Entra, and Microsoft 365 environments * Administer devices and software using Intune, Defender, and ManageEngine * Manage on-premise infrastructure, including backups and virtual environments * Perform hands-on service desk duties when neededTechnical Environment* Windows Server: Active Directory, DNS, DHCP, GPO, Certificate Services * Storage: Windows File Servers, NTFS, Nimble/Alletra, OSNexus * VMWare: ESX 8.0+, iSCSI connectivity * Backup: Veeam, Volume Shadow Copies * Cloud: Microsoft 365, Entra, Exchange Online, Teams, SharePoint * MDM: Intune, Defender * Linux: Suse SLES, Ubuntu, Rocky, CentOS * Networking: Nexus 9k, Catalyst, Allied Telesis, Ubiquiti, Fortinet firewalls * Cabling: Cat5e/6, FibreWhat's in it for You?* Generous and growing holiday entitlement * A company-wide day off during Christmas * Staff discounts on wine and spirits * Hybrid/flexible working options * Life assurance cover from 3 months' service * Wellbeing support including Mental Health First Aiders, EAP, and wellness app * Health checks and stop smoking support * Opportunities for training, development, and apprenticeships * Get involved in exciting new product development (yes, there are tastings!) * Free on-site parking and EV charging * Community engagement opportunities and local event discountsBenefits Also Include:* Enhanced maternity/paternity leave * Company pension * Sick pay * Bereavement leave * Referral bonuses * Work-from-home optionsIf you're a passionate engineer ready to elevate your career, this role offers the perfect mix of challenge, variety, and opportunity. Apply now and bring your expertise to a team that values innovation, collaboration, and continuous improvement.

Infrastructure Engineer - GBP 45000

WordPress Developer - Birmingham City Centre Full-Time | Up to £30,000 On-site with 1 Day WFH | Career Growth | Perks &amp; DiscountsWe're looking for an experienced WordPress Developer with a strong back-end focus to join a growing team in Birmingham City Centre. If you're passionate about building robust, scalable websites and want to work in a supportive, social environment - this could be the perfect fit.<h3 class="">What you'll be doing:</h3><ul><li class="">Developing and maintaining custom WordPress back-end systems</li><li class="">Working across platforms like Webflow and Shopify</li><li class="">Writing clean, efficient code in PHP, MySQL, and JavaScript</li><li class="">Collaborating with designers and front-end developers to deliver seamless user experiences</li><li class="">Troubleshooting, debugging, and improving performance</li></ul><h3 class="">What we're looking for:</h3><ul><li class="">Minimum 2 years of WordPress development experience, with a back-end focus</li><li class="">Strong skills in PHP and MySQL</li><li class="">Good understanding of JavaScript and HTML</li><li class="">Experience with Webflow and Shopify is a bonus</li><li class="">A team player who enjoys solving problems and building high-quality solutions</li></ul><h3 class="">What you'll get:</h3><ul><li class="">Up to £30,000 salary</li><li class="">On-site 4 days per week, with 1 day WFH</li><li class="">Clear career progression and learning opportunities</li><li class="">Modern equipment provided for your role</li><li class="">A fun, friendly office culture with regular socials</li><li class="">Access to staff discounts, perks, and exclusive benefits</li></ul>Ready to apply? Send over your CV and links to your portfolio or GitHub to rosalie.byrne@nextech-group.co.uk - we'd love to hear from you.

WordPress Developer

Role: Senior Service Desk Engineer (Azure Specialist) Location: East Birmingham Setup: 5 Days onsite Salary: £37,000 per annum Benefits: Includes bonus and great holiday.Are you an experienced IT professional with a passion for Azure infrastructure and cloud technologies? We are seeking a Senior Service Desk Engineer with expertise in Microsoft Azure, virtualisation, and networking to join our dynamic IT team in Birmingham. If you're looking for an opportunity to take the next step in your career and work with cutting-edge cloud solutions, this could be the perfect role for you!Key Responsibilities:* Provide technical support and troubleshooting for Azure-based infrastructure, including virtualisation and networking. * Offer expert assistance to users and clients on Microsoft 365 and general Azure services. * Manage and maintain Azure networking, virtual machines, storage solutions, and cloud-based infrastructure. * Ensure effective incident and problem resolution, acting as an escalation point for complex technical issues. * Work closely with internal teams and external partners to optimise Azure performance and security. * Implement best practices for cloud infrastructure, monitoring, and automation. * Maintain detailed documentation and contribute to knowledge-sharing within the team.Required Skills &amp; Experience:* Strong experience supporting and managing Microsoft Azure infrastructure. * In-depth knowledge of Azure virtualisation (VMs, containers, etc.) and networking. * Hands-on experience with Azure Active Directory, VPNs, firewalls, and cloud security. * Expertise in troubleshooting Microsoft 365 environments. * A solid understanding of IT service desk operations, incident management, and customer support. * Excellent problem-solving skills with a proactive approach to IT support. * Relevant certifications (e.g., AZ-104, AZ-700, or similar) are highly desirable.What We Offer:* A competitive salary of £37,000 per annum. * A fantastic opportunity to develop your skills in an enterprise-level Azure environment. * A supportive and collaborative team culture. * Career progression opportunities with access to ongoing training and certification support. * If you are a motivated and skilled Azure specialist ready to take on an exciting new challenge, we want to hear from you!Apply now and take your career to the next level!

Senior Service Desk Engineer - GBP 37000

Job Title: Tier 2 Service Engineer Location: Chorley - 5 days per week (hybrid rota) Salary: £32,000 - £36,000 Benefits: 25 days plus bank holidaysAbout the Role:We are seeking a highly skilled Tier 2 Service Engineer to join our team. This role plays a crucial part in resolving escalated IT issues while providing advanced technical support to clients. Working in a fast-paced Managed Service Provider (MSP) environment, you will be responsible for diagnosing, troubleshooting, and resolving complex issues related to infrastructure, networking, servers, and business-critical applications.This position requires in-depth technical expertise, strong problem-solving skills, and a collaborative approach, ensuring efficient and effective IT solutions for clients.Hybrid Rota (3 x different weekly shifts)- Office =8:00am - 4:30pm - Office = 8:45am - 5:30pm - Work from home = 13:00pm - 21:00pm (Mon-Thurs) 9:00am - 13:00pm (Friday)Key Responsibilities: Technical Support &amp; Troubleshooting Manage and resolve escalated tickets from Tier 1, covering servers, networking, and business-critical applications. Diagnose and resolve issues involving Windows Server, Office 365, Exchange, vitalisation (VMware, Hyper-V), and cloud platforms. Provide both remote and on-site troubleshooting. Support and implement network infrastructure changes, including routers, switches, firewalls, and VPNs.Incident &amp; Problem Management Own and manage complex incidents from initial diagnosis to full resolution. Follow ITIL-aligned processes for escalation and management of incidents. Work with Tier 3 engineers for root cause analysis and long-term solutions. Participate in an On-Call Rota for out-of-hours incident response.System Maintenance &amp; Monitoring Perform regular system health checks on client infrastructure, including servers, networks, and backups. Implement preventive maintenance plans and updates to minimise downtime. Proactively monitor system alerts and mitigate risks.Project Support Assist with IT infrastructure projects, such as server upgrades, cloud migrations, and network improvements. Support the on boarding of new clients, including hardware and software configuration.Client Management &amp; Communication Maintain clear and professional communication with clients regarding ticket progress and resolutions. Ensure a high standard of customer satisfaction through quality service delivery.Documentation &amp; Knowledge Sharing Maintain and update technical documentation, SOPs, and knowledge base articles. Provide technical guidance and mentorship to Tier 1 engineers.Collaboration &amp; Development Work closely with Tier 3 engineers to resolve advanced issues and contribute to long-term IT strategy. Stay up to date with emerging technologies and participate in training programs to develop your skills.Key Skills &amp; Experience:Essential:* Strong experience with Windows Server (2012, 2016, 2019), Active Directory, DNS, DHCP, and Group Policy. * Advanced knowledge of Office 365 administration (Exchange Online, SharePoint, Teams, OneDrive). * Experience in vitalisation platforms (VMware, Hyper-V). * Networking expertise: TCP/IP, VLANs, routing, firewalls (SonicWall, Cisco, Fortinet), VPNs. * Experience with Microsoft Azure and/or AWS. * Strong analytical and problem-solving skills. * Excellent communication skills, able to explain technical concepts clearly. * Ability to prioritize and manage multiple incidents efficiently.Desirable:* Experience with IT security best practices, firewall configurations, MFA, and anti-virus solutions.* Knowledge of PowerShell scripting and automation tools. * Familiarity with ITSM platforms (e.g., HaloPSA, ConnectWise, Autotask). * Awareness of compliance standards (e.g., GDPR, ISO 27001). * Relevant industry certifications: Microsoft Certified: Azure Administrator, MCSA, CompTIA Network+, Cisco CCNA, ITIL Foundation.Why Join Us?* Opportunity to work in a dynamic MSP environment with a variety of projects and clients. * Career progression into specialised roles (Networking, Cybersecurity, Cloud Infrastructure) or Tier 3 Engineering. * Training and development opportunities to enhance your technical expertise. * Competitive salary and benefits package.If you are passionate about IT, have a strong technical background, and are looking to take the next step in your career, we want to hear from you! Apply today!

2nd Line Support Engineer - GBP 36000

Paid Media Manager - Thriving Agency in Birmingham Client OpportunitySalary: £32,000 - £38,000 (depending on experience) Location: Warwickshire(Flexible working options available) Type: Full-timeWe are thrilled to present an exciting opportunity on behalf of our client, a forward-thinking and fast-growing agency based in Warwickshire. They are looking for a Paid Media Manager to join their dynamic team. This is a perfect role for a talented and ambitious professional with a passion for paid media, particularly with shopping campaigns, and who is eager to work with innovative platforms.Your Day-to-Day Responsibilities:<ul><li>Campaign Management: Plan, execute, and optimise paid shopping campaigns across platforms such as Google Ads (Standard Shopping, Performance Max), Meta Advantage+ Catalogue Ads, TikTok Shop, Pinterest Shopping, and more.</li><li>Feed Optimisation: Oversee and maintain product feeds, ensuring accuracy, optimisation, and localisation via Google Merchant Centre, Meta Catalogue, and other feed platforms.</li><li>Collaboration: Work closely with the e-commerce and creative teams to ensure product imagery, pricing, and descriptions align with best practices for ad formats.</li><li>Performance Monitoring: Track key performance metrics (ROAS, CPA, CTR, CVR) and provide actionable insights and recommendations.</li><li>A/B Testing: Implement A/B tests for campaign elements like creatives, audience segments, and bidding strategies to improve results.</li><li>Budget Management: Manage budget pacing and forecasting to ensure efficient monthly spend allocation and explore scaling opportunities.</li><li>Platform Knowledge: Stay updated on platform changes, algorithm updates, and new tools to keep campaigns ahead of the curve.</li><li>Cross-functional Collaboration: Work in unison with SEO, CRM, and organic social teams to drive a cohesive marketing strategy.</li></ul>Skills for Success:<ul><li>Proven ability to manage paid media performance across multiple digital channels.</li><li>Experience in supporting client growth with digital strategy and campaign execution.</li><li>Confidence in managing campaigns across a variety of platforms.</li><li>Strong creative thinking for campaign testing strategies and performance optimisation.</li><li>Excellent reporting and analytical skills with a focus on competitor activity and paid performance.</li><li>Up-to-date with trends and new technology that can support business/client growth.</li><li>Experience managing affiliate marketing platforms.</li></ul>Preferred Experience:<ul><li>3+ years of hands-on experience in paid media, particularly with shopping campaigns.</li><li>Expertise in Google Ads, especially Performance Max and Shopping, Google Merchant Center, Meta Ads Manager, and feed management tools (e.g., Feedonomics, Channable).</li><li>Strong analytical skills with experience in Google Analytics 4, Looker Studio, or similar platforms.</li><li>Experience in managing large-scale product catalogues and optimising feeds for multiple regions/languages.</li><li>Familiarity with attribution models, UTM tagging, and conversion tracking.</li><li>Excellent communication skills, with the ability to present insights clearly.</li><li>Experience in an Agency &amp; client-facing role and with Agile methodologies.</li><li>Familiarity with Jira and Confluence.</li></ul>Supporting Salary and Benefits:<ul><li>Salary: £32k - £38k (depending on experience), with clear performance milestones and opportunities for a pay review.</li><li>Vitality Programme: Health Insurance, Optical &amp; Dental coverage, and Rewards &amp; Discounts.</li><li>New Business Commission</li><li>WFH Allowance</li><li>Birthday Off: Enjoy your birthday in addition to 25 days annual holiday.</li><li>Mental Health Support: Access to trained mental health responders whenever needed.</li><li>Volunteering Leave: Plus salary sacrifice for additional holidays.</li><li>Socials &amp; Community</li><li>Personal Development: Bespoke training programmes</li><li>+ many more!!</li></ul>Why Join?This is an excellent opportunity to join a growing agency where innovation, creativity, and collaboration are at the heart of everything they do.If you're ready to take the next step in your career and be part of a supportive, energetic team, this is the role for you.To apply, please send your CV and a cover letter outlining your experience and why you're the perfect fit for this role.

Paid Media Manager

Job Title: E-commerce &amp; Digital Marketing ManagerLocation: Hybrid (50/50 split between home and Wolverhampton office) Salary: £40,000 - £50,000 per annum Experience Required: Minimum 3-5 years in e-commerce, digital marketing, or a similar fieldWe are seeking a skilled E-commerce &amp; Digital Marketing Manager with strong expertise in e-commerce platforms and website management to help us enhance our digital presence. If you have a proven background in e-commerce, with a hands-on approach to website optimisation and digital marketing, we want to hear from you!Key Responsibilities:E-commerce Platform Management: Take full ownership of our e-commerce platform (Shopify, Magento, or similar), ensuring the website runs efficiently, integrates seamlessly with other systems (payment gateways, inventory, shipping), and delivers a smooth shopping experience.Website Management &amp; Optimisation: Regularly update and manage the e-commerce website, including product listings, promotions, and content. Oversee the user journey and continually optimise the site for speed, mobile responsiveness, and conversion rate improvements.Digital Marketing &amp; SEM Strategy: Lead the development and execution of digital marketing campaigns across SEO, PPC, and content marketing, aimed at driving traffic, boosting online sales, and enhancing brand visibility.Home Delivery Solutions: Manage and optimise home delivery solutions to ensure our customers receive reliable, cost-effective, and fast delivery options, with a focus on improving the post-purchase experience.Cross-Functional Collaboration: Work closely with teams across the business, including IT, customer service, and marketing, to ensure alignment between website functionality, marketing efforts, and customer experience goals.Website Analytics &amp; Reporting: Analyse website performance using tools like Google Analytics, SEMrush, or similar to track user behaviour, sales trends, and digital marketing effectiveness. Provide actionable insights and data-driven recommendations to improve the user experience and achieve business objectives.Continuous Improvement: Stay on top of industry trends and emerging e-commerce technologies, making recommendations for new tools, platform enhancements, or digital marketing strategies that will improve performance.Key Skills &amp; Qualifications:<ul><li>Minimum 3-5 years of experience working in e-commerce with a strong background in managing e-commerce platforms (Shopify, Magento, WooCommerce, etc.) and web management.</li><li>Proven expertise in digital marketing, including SEO, PPC, email marketing, and content creation with a clear understanding of how to drive traffic and increase conversions.</li><li>Experience with home delivery solutions and managing logistics integrations into the e-commerce workflow.</li><li>Strong understanding of e-commerce operations, including product catalog management, payment gateways, shipping integrations, and customer experience.</li><li>Ability to analyze performance metrics and use data to drive decisions and optimize digital marketing efforts.</li><li>Strong communication and collaboration skills, with the ability to work effectively with cross-functional teams (IT, customer service, marketing, etc.).</li><li>Proficiency in e-commerce platforms, digital marketing tools, and web analytics platforms like Google Analytics, SEMrush, Google Ads, or similar tools.</li></ul>Why Join Us?<ul><li>Competitive salary ranging from £40,000 to £50,000 per annum.</li><li>Hybrid working model (50% home, 50% in the Wolverhampton office).</li><li>A dynamic and supportive team environment where your contributions will have a direct impact on our growth.</li><li>Opportunities for career growth and professional development in a fast-paced e-commerce business.</li></ul>If you have e-commerce platform experience and a passion for digital marketing and website management, this is an excellent opportunity to make a real difference and advance your career.

E-commerce & Digital Marketing Manager

Job Title: Online Web and SEO Manager Location: Wolverhampton (Hybrid) Salary: £40,000 - £50,000 DOEAbout the Role: On behalf of our client, we are excited to announce a fantastic opportunity for an experienced Online Web and SEO Manager to join their growing digital team in Wolverhampton. This hybrid role will see you taking the lead on managing and optimising both B2B and B2C digital platforms, focusing on driving sales and enhancing customer engagement. You will play a pivotal role in managing SEO strategies, website performance, and digital growth initiatives that align with business goals. If you're looking for a new challenge with a forward-thinking company, this could be the perfect opportunity for you!Key Responsibilities:Website Management<ul><li>Oversee the optimisation and performance of B2B and B2C platforms, tailoring them to meet the specific needs of the sectors served.</li><li>Ensure website functionality is seamless, with a focus on maximising user engagement and conversion rates.</li><li>Collaborate with design, development, and content teams to ensure websites remain on-brand, visually appealing, and user-friendly.</li><li>Keep all website content up-to-date, accurate, and aligned with business objectives.</li></ul>Search Engine Optimisation (SEO)<ul><li>Develop and implement SEO strategies to boost organic search rankings, increase traffic, and generate leads.</li><li>Conduct comprehensive keyword research and analysis to optimise content strategies.</li><li>Monitor and report on website performance, search rankings, and SEO metrics, providing actionable insights for improvement.</li><li>Stay up-to-date with the latest SEO trends, best practices, and algorithm updates to continuously refine strategies.</li></ul>Digital Home Delivery Solutions<ul><li>Lead the strategy for enhancing digital home delivery solutions, focusing on improving the customer journey and driving sales.</li><li>Optimise the end-to-end digital customer journey, from order placement to delivery, ensuring an efficient and seamless experience.</li><li>Collaborate with logistics, customer service, and marketing teams to ensure home delivery solutions are aligned with broader business goals.</li><li>Analyse customer feedback and data to identify opportunities for continuous improvement.</li></ul>E-commerce &amp; Digital Marketing<ul><li>Support e-commerce efforts by ensuring products and services are showcased effectively on digital platforms.</li><li>Collaborate with marketing teams to create and execute digital campaigns that drive business growth.</li><li>Use analytics tools to track campaign performance, identify trends, and suggest improvements for future digital strategies.</li></ul>Cross-Functional Collaboration<ul><li>Work closely with sector managers to tailor digital solutions based on the unique needs of wholesale and retail customers.</li><li>Liaise with IT and third-party vendors to ensure platforms are secure, scalable, and fit for purpose.</li></ul>Key Skills &amp; Experience:<ul><li>Proven experience in web management, SEO, and digital marketing, particularly within wholesale, retail, or e-commerce industries.</li><li>Strong technical expertise in CMS systems, SEO tools, and website platforms.</li><li>Experience in optimising B2B platforms for diverse industry sectors.</li><li>Familiarity with digital solutions related to home delivery or 3PL services is highly desirable.</li><li>Excellent analytical skills, with the ability to interpret data and provide actionable insights.</li><li>Strong project management abilities, with the capacity to juggle multiple priorities in a fast-paced environment.</li><li>Creative problem-solving skills and a customer-focused approach.</li><li>Basic knowledge of HTML, CSS, and web development principles is a plus.</li></ul>Why Join Our Client? This is an exciting opportunity to join a forward-thinking and growing company in a key digital role. You will be integral to shaping the digital strategy and driving impactful change, all within a supportive and collaborative team environment.The role is hybrid, offering the flexibility to work remotely part of the week, and the chance to contribute to a dynamic and ambitious organisation.If you are passionate about digital marketing and SEO, and are ready for a new challenge, apply today and take the next step in your career!Apply now to be considered for this fantastic opportunity!

Online Web and SEO Manager

Job Title: Marketing Manager Location: Leicester (Hybrid Working) Salary: £32,000 - £40,000 (DOE) Experience Required: 5+ years (Agency Experience Essential)About the Role: A leading company in Leicester is seeking an experienced and motivated Marketing Manager to join their team. With a focus on traditional and media marketing, you will play a pivotal role in shaping and executing marketing strategies that drive brand awareness and promote business growth.This role requires someone with over 5 years of marketing experience, with essential agency background and a solid understanding of media marketing channels. This is a hybrid role offering a blend of office and remote working, providing flexibility and work-life balance.Key Responsibilities:<ul><li>Develop and implement traditional media marketing strategies, including print, radio, TV, and outdoor advertising</li><li>Manage media planning, buying, and negotiations across relevant channels</li><li>Oversee the creation and execution of marketing campaigns, ensuring they meet brand objectives</li><li>Coordinate the production of marketing materials, ensuring consistency and quality</li><li>Work closely with external media partners, suppliers, and agencies to maximise campaign reach and effectiveness</li><li>Monitor and analyse the performance of media campaigns, providing insights and recommendations for future initiatives</li><li>Develop and manage budgets, ensuring cost-effective media spending</li><li>Collaborate with internal teams to ensure cohesive brand messaging across all platforms</li></ul>Key Requirements:<ul><li>5+ years of marketing experience, with a strong background in agency work</li><li>Extensive experience in traditional media marketing (print, TV, radio, outdoor, etc.)</li><li>Strong understanding of media planning, buying, and budgeting</li><li>Excellent communication and organisational skills</li><li>Proven ability to manage multiple projects simultaneously while maintaining attention to detail</li><li>Experience in the house building or construction sectors is desirable, but not essential</li><li>Ability to work well both independently and within a team environment</li><li>A proactive and results-driven approach to marketing</li></ul>Why Apply?<ul><li>Competitive salary up to £40,000 (DOE)</li><li>Hybrid working model providing a balance of office and remote work</li><li>Opportunity to work within a well-established, growing organisation</li><li>Exposure to diverse marketing campaigns across traditional media platforms</li><li>A supportive, collaborative environment that encourages professional development</li></ul>How to Apply: If you have the relevant experience and are ready to take on a new challenge in a traditional media-focused marketing role, please submit your CV.We look forward to receiving your application!

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